Shipping policy

Shipping Policy — Gracellon

Last updated: [23 06 2026]

At Gracellon, we're committed to getting your skin and hair care products to you safely, securely, and on time. Please read our shipping policy below for complete details.

1. Shipping Coverage

We currently ship only within India, to all serviceable pin codes covered by our courier partners. International shipping is not available at this time.

2. Order Processing Time

  • All orders are processed within [1–2 business days] of order confirmation and payment realization.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sale periods, festive seasons, or high-demand phases, processing may take an additional [1–2 business days].
  • You will receive an order confirmation email/SMS immediately after placing your order, and a separate shipping confirmation with tracking details once your order is dispatched.

3. Shipping Partners

We partner with reputed courier and logistics providers (via Shiprocket / Delhivery and other leading 3PL networks) to ensure reliable doorstep delivery across India. The courier partner for your order is assigned automatically based on serviceability to your pin code, to ensure the fastest possible delivery.

4. Delivery Timelines

Delivery Zone Estimated Delivery Time
Metro Cities [3–5 business days]
Tier 2 / Tier 3 Cities [5–7 business days]
Remote / Rural Areas [7–10 business days]

Delivery timelines are estimates and begin from the date of dispatch, not the date of order placement. Actual delivery time may vary due to courier delays, weather conditions, regional restrictions, or unforeseen circumstances beyond our control.

5. Shipping Charges

  • Free shipping on all prepaid orders above ₹499.
  • Orders below ₹499 will incur a flat shipping fee of ₹100.
  • Shipping charges (if applicable) are calculated and displayed at checkout before payment.

6. Cash on Delivery (COD)

  • COD is available for orders across most serviceable pin codes in India.
  • A COD handling fee of ₹100 is applicable per order and will be displayed at checkout.
  • COD orders may take [1 extra business day] for processing/verification before dispatch.
  • We may attempt to verify COD orders via call or SMS before shipping to reduce return-to-origin (RTO) instances. Orders unconfirmed after [2–3] attempts may be cancelled.
  • COD is not available for orders above ₹[499] / for select pin codes flagged as high-RTO zones by our courier partners.

7. Order Tracking

Once your order is shipped, you'll receive a tracking link via email/SMS/WhatsApp. You can track your order status in real time using this link, or by logging into your account on our website under "My Orders."

8. Delayed or Lost Shipments

  • If your order hasn't arrived within the estimated delivery window, please contact us at loyalbeauty1@gmail.com with your order number, and we'll investigate with our courier partner.
  • In rare cases of lost shipments confirmed by the courier, we will offer a free reshipment or full refund, as per your preference.

9. Failed Delivery Attempts

  • Our courier partners typically make [2–3] delivery attempts. Please ensure your address and contact number are accurate at checkout.
  • If delivery fails after all attempts (e.g., incorrect address, recipient unavailable, COD refusal), the order will be marked RTO (Return to Origin) and sent back to our warehouse. In such cases:
    • For prepaid orders, a refund (minus actual shipping costs incurred) will be processed once the item reaches our warehouse.
    • For COD orders, the order will simply be cancelled.

10. Damaged or Tampered Packages

If your package arrives damaged, tampered, or with missing items, please:

  1. Do not accept the delivery if visibly tampered, or
  2. If discovered after opening, record an unboxing video/photos immediately and contact us within [48 hours] of delivery at loyalbeauty1@gmail.com.

We'll arrange a replacement or refund after verification, in line with our [Return & Refund Policy].

11. Address Changes

  • Address changes can only be accommodated before the order is shipped. Once dispatched, we're unable to modify the delivery address.
  • Please reach out to loyalbeauty1@gmail.com as soon as possible if you need to update your shipping details.

12. Contact Us

For any shipping-related queries, reach out to us at: 📧 loyalbeauty1@gmail.com 🕒 Support hours: [Mon–Sat, 10 AM – 6 PM]

Gracellon reserves the right to modify this shipping policy at any time without prior notice. Any changes will be updated on this page.